Return & Refund Policy

When you are dissatisfied with the products for any reason, you may return them to us in their best condition and packaging within the first 14 days of receiving them. We will refund shipping costs charged by the buyer when the order was initially placed once the return process for the goods has been completed. 

The return process takes a few days, so wait patiently until we verify all the details and check your returned products. Please note that before you return the products, contact our customer care services through info@riccardovaleria.com or call us at +44 7738 761016.

The refund will be processed in 3 working days of receiving the parcel back to us.

The consumer is responsible for the return and related costs unless the product was defective or wrong; in that case, we will have a pre-paid returns tag for faulty goods - please note that Riccardovaleria will not refund shipping fees.

Also, it is essential to claim the return in the first 14 days after receiving them, or Riccardo Valeria will reject your claim, and you’ll be responsible for all the risks associated with it. 

Note: You are required to return the gifts with the returned products. And that you will not claim to have them at any cost and return the products only.

Which products cannot be returned?

• Products you've had for more than 14 days
• Unsealed or unboxed products
• Products that haven't been packaged or labeled in their original packaging
• Poorly maintained products or packaging

Contact us:

Phone: +44 7738 761016

Email: info@riccardovaleria.com

Address: 34 SIXTH AVENUE MANOR PARK LONDON
E12 5PP

Company Registration: 05927657

Vat Registration: 346361401