Delivery and returns
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide.
WHAT ARE THE SHIPPING COSTS AND WHAT ARE THE DELIVERY TIMES?
We aim to dispatch all items within 24 hours of receiving the order; however, during busy periods, it may take up to 48-72 hours.
For special next day delivery (UK Orders Only), the order must be received by 1 pm to ensure dispatch on the same day. The majority of our UK parcels are sent via Royal Mail as signed for recorded delivery, while larger orders will be dispatched via DHL. For international orders, our delivery partners are DHL and FedEx.
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| UK |
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£4.99 | |||
| UK | Standard Shipping 5 working days | £3.99 | |||
| UK | Next Day Delivery (Weekday) | £9.50 | |||
| Europe | Approximately 5 working days |
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| Rest of the world |
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These prices are for the delivery of 1 product(bedsheet,duvet,rug,curtains e.t.c)Shipping prices may change when more items are added, and the price will update when checking out.
NB: Working days do not include Saturday & Sunday.
Once the order is shipped, the courier is responsible for delivering the item to you, and we cannot control their delivery time.
Please note the same applies to customs delays with international deliveries – we cannot control your country’s customs and how long they take to release your item.
The courier will only deliver to the address specified and will not leave the item with a neighbor. If no one is at home to accept the item, the courier should leave a card advising that an attempted delivery was made and provide details for rearranging delivery for another day.
Once the item has been shipped, you will receive an email with the tracking number and the courier used.
It is the buyer's responsibility to ensure the correct address is entered on the order. Riccardovaleria will take no responsibility if an incorrect address has been entered and the buyer does not receive the item.
WHAT IS YOUR RETURNS POLICY?
We will exchange or refund non-sale items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it.
Items on sale may be returned for an exchange only.
If there is a scent of perfume or a mark on the item due to mess or deodorant from trying on the item, the return will be refused, and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Please note that original shipping charges are non-refundable, and if your shipping fee was waived (thanks to a free-shipping promotion), the refund will exclude the shipping fee if your final order value falls below the threshold to receive free shipping.
In the interest of hygiene,bedsheets and curtains will only be accepted for a return if they have not been worn/tried on. Hijab magnets are non-returnable. If there are any signs of wear, it will be returned back to the purchaser.
If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.50 will need to be paid. The item will remain on hold until this fee is paid.
Depending on how busy we are, it may take up to 14 days to process your return from the day it is received back, and during Ramadan, it may take up to 21 days.
HOW DO I RETURN AN ITEM?
Please email us at sheikhmohammad924@hotmail.com with your order number and reason for return. You will then receive a reply within 48 hours with further details on how to return the item.
DO I NEED TO PAY FOR RETURNS SHIPPING?
Please note all shipping costs are incurred by the buyer. Riccardu Valeria does not provide a shipping label, and we will not reimburse the cost of return. The item is also your responsibility until it is delivered to us; therefore, we recommend returned items to be sent in a form of signed tracked delivery. We will not accept responsibility for items lost in transit.
HOW DO I EXCHANGE AN ITEM?
Please email us at sheikhmohammad924@hotmail.com with your order number and which item you would like to exchange for. You will then receive a reply within 48 hours with further details on how to exchange the item.
I AM AN INTERNATIONAL CUSTOMER, HOW DO I RETURN AN ITEM?
Please email us at sheikhmohammad924@hotmail.com with your order number and reason for return. You will then receive a reply within 48 hours with further details on how to return the item. If you are returning item(s) to us from outside of the EU, you must complete a customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK Customs and a charge levied, we will refuse payment, and the package will be returned to the sender. Under no circumstances can Riccardu valeria pay customs duty in order to receive back our items.
HOW WILL I RECEIVE MY REFUND?
Once the return has been approved, you will receive your refund via the same method used to make your purchase.
WHEN WILL I RECEIVE MY REFUND?
Once the return has been processed and approved (This can take up to 7 days once the item has been received back), you will receive a confirmation email indicating that your refund has been processed. Remember that payments to your credit card always depend on your bank/building society and can, in some cases, take 7-10 working days to reach your account.
CAN I RETURN A SALE ITEM?
Sale items may be returned for an exchange only. Please ensure you are mindful when purchasing a sale item. If you require more product and/or sizing information, please email us at sheikhmohammad924@hotmail.com before purchasing.